Refund Policy

Last updated: January 1, 2025

1. Overview

WildHarvest Canada is committed to providing high-quality foraging education services. This Refund Policy outlines the terms and conditions for refunds and cancellations for our programs, workshops, and consultation services.

2. General Refund Terms

We understand that circumstances may change, and we strive to be fair and flexible with our refund policy while maintaining the sustainability of our educational programs.

2.1 Refund Eligibility

Refunds may be considered under the following circumstances:

• Program cancellation by WildHarvest Canada
• Student cancellation within specified timeframes
• Medical emergencies with appropriate documentation
• Extreme weather conditions making participation unsafe
• Failure to meet minimum enrollment requirements

3. Program-Specific Refund Policies

3.1 Multi-Day Workshops and Intensive Programs

Full Refund (100%):

• Cancellation 30+ days before program start date
• Program cancelled by WildHarvest Canada
• Medical emergency with doctor's note

Partial Refund (75%):

• Cancellation 15-29 days before program start date
• Family emergency with documentation

Partial Refund (50%):

• Cancellation 7-14 days before program start date
• Transfer to another participant (with approval)

No Refund:

• Cancellation less than 7 days before program start
• No-show without prior notification
• Dismissal from program due to safety violations

3.2 Single-Day Workshops

Full Refund (100%):

• Cancellation 14+ days before workshop date
• Workshop cancelled due to weather or safety concerns
• Minimum enrollment not met

Partial Refund (50%):

• Cancellation 3-13 days before workshop date
• Medical emergency with documentation

No Refund:

• Cancellation less than 3 days before workshop
• No-show without notification

3.3 Private Consultations

Full Refund (100%):

• Cancellation 48+ hours before scheduled consultation
• Technical issues preventing consultation delivery

No Refund:

• Cancellation less than 48 hours before consultation
• Client technical difficulties (unless consultation cannot proceed)

3.4 Online Courses and Digital Materials

Full Refund (100%):

• Technical issues preventing course access within 7 days of purchase
• Course content significantly different from description

Partial Refund (Pro-rated):

• Request within 14 days of purchase with less than 25% completion
• Course discontinuation by WildHarvest Canada

No Refund:

• Completion of more than 25% of course content
• Request made more than 30 days after purchase
• Downloaded materials (unless technical defects)

4. Weather and Seasonal Considerations

4.1 Weather-Related Cancellations

Given the outdoor nature of our programs, weather can impact activities:

• Severe Weather: Full refund or reschedule option if we cancel due to dangerous conditions
• Light Rain/Snow: Programs typically proceed with appropriate gear recommendations
• Seasonal Changes: Programs adapt to seasonal conditions; refunds not provided for natural seasonal variations

4.2 Seasonal Availability

Some programs are season-specific. If target plants/conditions are unavailable:

• Alternative educational content will be provided
• Full refund offered if program cannot deliver core learning objectives
• Rescheduling to appropriate season offered when possible

5. Medical and Emergency Situations

5.1 Medical Emergencies

We understand that medical situations can arise unexpectedly:

• Doctor's note required for medical-related refunds
• Full refund provided for documented medical emergencies
• Partial refund considered for family medical emergencies
• Pregnancy-related cancellations treated as medical situations

5.2 Travel Restrictions

If government restrictions prevent participation:

• Full refund or credit toward future programs
• Virtual alternative offered when possible
• Program deferral to next available session

6. Refund Process

6.1 How to Request a Refund

1. Email [email protected] with your request
2. Include your booking confirmation number
3. Provide reason for refund request
4. Include any supporting documentation (medical notes, etc.)
5. Allow 5-10 business days for processing

6.2 Processing Timeline

• Credit Card Refunds: 5-10 business days after approval
• E-transfer Refunds: 3-5 business days after approval
• Complex Cases: Up to 21 business days for review and processing

7. Alternatives to Refunds

7.1 Program Credits

In lieu of refunds, we may offer:

• Credit toward future programs (valid for 12 months)
• Upgrade to higher-tier program at no additional cost
• Additional resources or one-on-one consultation

7.2 Program Transfers

• Transfer to another participant (subject to approval)
• Reschedule to future program session
• Switch to different program type

8. Non-Refundable Items

The following are generally non-refundable:

• Processing fees charged by payment processors
• Shipping costs for physical materials
• Customized or personalized educational materials
• Third-party materials or certifications
• Administrative fees for program changes

9. Special Circumstances

9.1 Group Bookings

• Group discounts may affect individual refund amounts
• Minimum group size requirements may impact refunds
• Group leader responsible for communicating changes

9.2 Corporate Training Programs

• Custom refund terms negotiated in corporate agreements
• Different timeline requirements may apply
• Rescheduling preferred over refunds when possible

10. Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service team for review
2. Provide additional documentation if available
3. Request manager review if initial decision is unsatisfactory
4. Final decisions will be communicated in writing

11. Consumer Protection

This refund policy complies with Canadian consumer protection laws. Your rights under provincial consumer protection legislation are not limited by this policy.

12. Policy Updates

This refund policy may be updated periodically. Changes will be communicated through:

• Website updates with new effective dates
• Email notification to registered users
• Notice in program materials

13. Contact Information

For refund requests or questions about this policy: